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How k14x Handles Your Personal Data

At k14x, we are clear about what data we collect when you open an account, how we use it, and how long we keep it.

Data collected at account openingUPI & Paytm transaction recordsCookie and session dataYour right to request deletionIndia-resident account scope

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What We Collect and Why We Collect It

k14x Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, date of birth and contact number to verify your identity and process your transactions. Payment data — including UPI references, Paytm wallet identifiers and PhonePe transaction IDs — is recorded so we can

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reconcile deposits and withdrawals against your account ledger. We do not store your full UPI PIN or any payment-app password; those remain with the payment provider at all times. We may also collect device identifiers and session logs to detect unusual access attempts and keep your
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account secure. All data processing is subject to applicable Indian law, and access to certain features depends on whether local law in your state or territory permits it. We will only retain your data for as long as your account remains active or as required by
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applicable regulation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our privacy team can be reached through the channels below. We aim to respond to all data requests within seven working days. For urgent account-security concerns, live chat gives you the fastest path to our team.

Team online

Email Privacy Request

Send a written data request to our privacy team at the address listed in your account dashboard. Include your registered email address so we can locate your records and confirm your identity before making any changes.

Live Chat Support

For time-sensitive questions about what data we hold or to flag a suspected data issue, open the live chat window from any page. Our agents can log a formal privacy request on your behalf and escalate it immediately.

Account Settings Panel

Many data preferences — marketing communications, cookie consent and communication language — can be adjusted directly from your account settings without contacting us. Changes take effect on your next session.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We use a combination of encryption, access controls and regular security checks to protect the data we hold.

Data Encryption in Transit

Every connection between your device and our servers uses TLS encryption. This covers your login session, deposit requests via UPI or Paytm, and any personal detail you submit through forms on the site.

Cookie Use and Consent

We use session cookies to keep you logged in and analytics cookies to understand which pages are visited most. You can withdraw cookie consent at any time through the cookie banner or your account settings panel.

Payment Data Handling

PhonePe, Paytm and UPI payment details pass through certified payment gateways. We receive only a masked reference token — never your full account number or PIN — and that token is tied to your transaction record only.

Data Retention Schedule

Active account data is held for the duration your account remains open. After account closure, records required by applicable Indian financial regulation are kept for the minimum period the law mandates, then securely deleted.

Third-Party Data Sharing

We share your data only with partners who are necessary to run your account: payment processors, identity-verification providers and fraud-detection services. We do not sell your personal data to advertisers or data brokers.

Requesting Changes to Your Data

You can ask us to correct inaccurate details, export a copy of your data, or request deletion of non-essential records. Submit the request by email or live chat; we will confirm receipt within two working days.

Common Questions About Your Data at k14x

These questions cover the privacy topics account holders in India ask us about most. If your question is not listed here, reach us via live chat or email and our privacy team will respond within seven working days.

We collect your name, email address, date of birth and mobile number at registration. After that, payment references from UPI, Paytm or PhonePe transactions are added to your account record each time you deposit or withdraw.

Only where necessary for your account to function — for example, with identity-verification or fraud-prevention providers. Any cross-border transfer is governed by applicable data-protection obligations, and we do not sell data to advertisers.

Email our privacy team from the address registered to your account and state that you want a data export. We will verify your identity and send your data within seven working days, or sooner where possible.

Yes. You can request deletion of non-essential personal data at any time. Records tied to financial transactions may need to be retained for the minimum period required by applicable Indian law before they are removed.

Payment details pass through certified gateways that return only a masked token to us. We never store your full UPI ID linked to a PIN, your Paytm wallet password or any authentication credential belonging to a payment app.

Non-essential data is deleted promptly after account closure. Financial transaction records are kept for the minimum retention period that applicable Indian regulation requires, then permanently deleted from our systems.

Basic details like your communication preferences can be changed in account settings. To correct identity documents or registered contact details, contact our privacy team by live chat or email with proof of the correct information.

How k14x Handles Your Personal Data

Reach Us About Your Data

Email Privacy Request

Live Chat Support

Account Settings Panel

Data Handling, Cookies and Account Security

Data Encryption in Transit

Cookie Use and Consent

Payment Data Handling

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Common Questions About Your Data at k14x

01 What personal data does k14x collect when I open an account?

02 Does k14x share my data with third parties outside India?

03 How do I request a copy of the data k14x holds on me?

04 Can I ask k14x to delete my personal data?

05 How does k14x protect my UPI and Paytm payment details?

06 How long does k14x keep my account data after I close my account?

07 How do I update or correct inaccurate personal details on my account?

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